HEM3 Causing PokerStars to run slowly and hang
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  1. #1
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    Default HEM3 Causing PokerStars to run slowly and hang

    Hi, I'm experiencing sever lag whenever autoimport/HUD is running. The lag disappears as soon as autoimport is switched off/HEM is closed. I play zoom.

    Please help.

    -Tim

  2. #2
    *** HM3! *** fozzy71's Avatar
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    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please update to our latest beta version of HM3 from this link.
    - Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
    - Launch your poker client(s).

    If you continue to have problems:

    Is this a custom HUD profile you created or imported from HM2? Does it happen with our default/included HUD profiles?

    - Export this and any other customized HUD profiles from the HUD - HUD Editor - Options - Export Profile menu if possible and reset them all to default.

    If you continue to have problems:
    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Then check this folder: C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Hud\Data
    - If you can't see it, turn off the windows option that is hiding that directory.
    - There should be 4 files in there if you have modified any of your HUD Profiles. If you see files there please select them all, right-click - 'Cut' them and then paste/move them to a new desktop folder.

    Restart HM3, then your poker client, and see if that solves the HUD issues. If it works with default HUD Profiles try importing the exported profiles and see if the problem returns.

    If the problem is specific to those profiles please zip/attach the files you cut/pasted, and exported, to a new support ticket email. Also export the original HUD profiles from HM2, if they originated there, and zip/attach those as well as the 4 files you cut/pasted to your desktop. Make sure you include screenshots of the HUD/problems and a detailed description of the problem, HUD Profile Name, etc.

    If none of that helps and you have the same problems with default profiles:

    Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread.

  3. #3
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    Sep 2009
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    Thank you, fozzy71 for that advice. The update seems to have sped up things a lot on a quick trial just now. I'll monitor and get back to you if it recurrs. Meanwhile, thanks very much again.

  4. #4
    *** HM3! *** fozzy71's Avatar
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    Thanks for letting us know that the beta update seems to have improved your issues so far. You will receive a prompt to update HM3 any time there is an update available as long as you have enabled the Tools - Settings - General - [x] 'Check for Updates' and [x] 'Prompt for beta updates' options. You can check for new updates via the HM3 - Help - 'Check for updates...' option. You can also check for updates and release notes in our HM3 Releases forum or in our Release Notes FAQ.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

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