Can't reinstall HM3 to the previous version which my license is elegible for
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  1. #1
    Junior Member
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    Apr 2022
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    Default Can't reinstall HM3 to the previous version which my license is elegible for

    Hi!

    I can't reinstall the previous version which my license is eligible for. My maintainance license expired in february and when I try to install a version from feb I get the error message:

    "Some HM3 needed files are missing or corrupted. We will attempt to restore them on next restart."

    But HM3 instantly closes and can not be opened again.

    How do I solve this?

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Sep 1971
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    HM Support
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    32,099

    Default

    If your Support & Maintenance (S/M) subscription expired in February that means you need to install the previously released stable version 3.1.21.0 that was released back in November. Is that correct?

    The error you are experiencing is happening because of an issue with the installation on your machine. This is usually caused by security software or one of the dependencies being corrupt or missing. If you can send us log files, we can try to give you more precise instructions, however, the following steps should ensure the integrity of HM3 installation.

    Please try do a clean re-install of HM3. This will not affect your database, HUDs, or any other user-specific HM3 settings.

    1) Uninstall any 3rd party security software bundles.
    2) Uninstall HM3 and delete the following folder with additional HM3 files - C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\Kits. If you can't see it, turn off the windows option that is hiding that directory - https://support.microsoft.com/en-gb/...w-hidden-files
    3) Delete C:\Program Files (x86)\Holdem Manager 3\ if it remains after uninstall.
    4) Restart your PC
    5) Download and install the previous stable version of HM3 from this link: https://www.holdemmanager.com/downlo...rsion=3.1.21.0

    If you continue to have problems please try to make sure you have the latest VC++ and CefSharp dependencies as instructed in the following guide - https://kb.holdemmanager.com/knowled...-are-installed

    If none of that helps: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, along with the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

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