Originally Posted by
jahrumble
Hello,
It is odd indeed. Since it works in replayer but not on live play. The steps you made already are accurate.
Let me suggest a couple more steps to fix this and ask a couple questions to help.
From most basic to most advanced:
a. - Make sure there are no pending actions, but you did reset the notes already. Still, have a look please.
1st - Try uninstalling the definitions packages and install it again, reimport the HUD as well. Let me know the name of the package you are using if so. Restart HM3 at the end of recreating notes.
2nd - - Close HM3 and "Holdem Manager server" icon on bottom of your desktop.
- Go to C:\Users\YourUserName\AppData\Roaming\Max Value Software\Holdem Manager\3.0\AppsData and move the Notecaddy folder to your desktop as a backup.
- Restart HM3, allow a couple minutes for NC to reinstall. It should start the wizard after installing NC again.
Also make sure in HM3 - TOOLS - Settings - General - Prompt for beta updates ON. Then go to HELP - Check for updates to make sure HM3 is also up to date.
This to fix any corruption in NC settings file etc.
3rd - Uninstall HM3, restart PC and install it again.
If this does not fix it please open a support ticket in HM3 "send feedbck" option. In that ticket please attach a screenshot of the issue, hover over the stat that is not showing and the HUD info will popup (usually with some clues to what is wrong). Please mention the name of the package you are using. And attach the log files to the ticket after the issue happens and you closed HM3. You can find the log files in: C:\Users\YourUserName\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Logs, zip the files , leave the archive folder out.
At the moment is hard to tell you anything else. Are these RFI stats coming from HM3 or are they NC definition/stats?
Let me know how it goes. We will get this fixed for sure.
Best wishes,
jahrumble