If you are trying to get the HUD working, you should not need to uninstall it all first.
- Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
- Launch your poker client(s).
If you continue to have importing or HUD problems:
Please see our
HUD Troubleshooting FAQ and if you continue to have problems please send the requested screenshots, logs, and hand history files in a new support ticket as instructed at the end of the FAQ.