Ignition: HM3 not importing and HUD not loading after update

[bengiec]

Everything was working fine when I went to bed last night, but now nothing is importing and there are no errors.

From what I can tell, I don't think ignition hands are saving.

Looking at the hand history area of the ignition UI, it looks like only 1 table was recorded of the 4 I'm playing.

[gus1112]

same here. hands not importing, hud not working, post ignition update- jurojin also not working... sucks to wake up and not be able to play due to stupid ignition update

[hm3]

Same

[riverrider]

Same issue, no hands importing or HUD after update

[fozzy71]

Our devs released IHG version 1.1.4 about an hour ago to address this.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

If you continue to have problems:
- Please reproduce the problem and screenshot the table/desktop before and after the problems. In the Ignition Hand Grabber (IHG) 'Status' window click the ‘Gear’ icon and select ‘Create Support Bundle’ and send that to us in a support ticket with screenshots of the tables/problems.
- If the attachment is larger than 10MB please upload them to a file hosting site wetransfer or filedropper and copy/paste the download link directly into the support ticket email. Please see this FAQ for more detailed instructions.

[bengiec]

that worked. ty fozzy and team