Ignition Error Message

[huskerfan5b]

HM3 isn't working for me this morning and I see an error message which I've seen in the past when Ignition does an update that hasn't been synced yet. 8ed693fdd84a821d299e88e21a018f00.png

[tukisha]

same problem here

[fozzy71]

This issue has been documented in detail and provided to the developers to resolve.

IGN-255
IHG does not connect after Ignition update Mar 2022 (SPADE error)

[hm3]

Same

[fozzy71]

Our devs released IHG version 1.1.4 about an hour ago to address this.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

If you continue to have problems:
- Please reproduce the problem and screenshot the table/desktop before and after the problems. In the Ignition Hand Grabber (IHG) 'Status' window click the ‘Gear’ icon and select ‘Create Support Bundle’ and send that to us in a support ticket with screenshots of the tables/problems.
- If the attachment is larger than 10MB please upload them to a file hosting site wetransfer or filedropper and copy/paste the download link directly into the support ticket email. Please see this FAQ for more detailed instructions.