Replayer not working

[gus1112]

Hi All,
I have seen several others with a similar issue and not sure how they got it sorted. I downloaded HEM 3 yesterday AM and everything works great except the hand replayer which loads quickly but then none of the buttons work. I updated my graphics driver and the replayer still won't work. Does anyone have a tip?

[udbrky]

Unfortunately this issue is not something we can resolve as it is caused by your Intel graphics drivers.
- Please try to update your graphics driver - https://www.intel.com/content/www/us...rocessors.html
- If you have multiple graphics cards you can also try switching to your alternate graphics card using these steps - https://www.howtogeek.com/351522/how...on-windows-10/
- If none of that helps: The only way to resolve this issue is to disable Hardware acceleration in the registry editor as instructed in this thread - https://community.intel.com/t5/Graph...1244351/page/2

Please create a support ticket with a link to this thread and your forum username.

Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing how to collect those event viewer logs.

b) Please attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site wetransfer or filedropper and copy/paste the download link directly into the support ticket email.

[gus1112]

thanks. updating driver fixed this

[fozzy71]

thanks. updating driver fixed this

You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.