I can't open the App Notecaddy: When I click to "APPS", there is "Disable Notecaddy"
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  1. #1
    Member
    Join Date
    Dec 2012
    Posts
    68

    Default I can't open the App Notecaddy: When I click to "APPS", there is "Disable Notecaddy"

    I don't understand it. Since today I can't open Notecaddy any more.
    When I click to "APPS" in HM3 (v3.1.21.0), there are only the options "Disable Notecaddy" and "Get HM3 Apps..."

    Can you please help me how can I still open Notecaddy. Can I do this manually?

    Thanks so much for your help Andreas

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    32,041

    Default

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file if you can see the file. If you can't see that folder, turn off the windows option that is hiding that directory - https://support.microsoft.com/en-us/...0-1166d1d9f4b5
    - Restart HM3 and check your HM3 - Help - My Licenses tab and you should now be able to see your active Holdem and/or Omaha licenses/trials as shown in the linked image - https://www.dropbox.com/s/vj3nhvtz8u...tatus.png?dl=0
    - If you continue to have problems: Open the HM3 - Help - 'My Licenses...' menu and click your email address then login to the software with your account password.

    If you continue to have problems:
    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Delete the holdemmanager.lic file in the config folder in roaming:
    - C:\Users\{username}\AppData\Roaming\Max Value Software\Holdem Manager\3.0
    - See this tutorial for showing system and hidden files - https://support.microsoft.com/en-us/...0-1166d1d9f4b5
    - If you can't see the extension, turn off the windows option that is hiding that extension - http://faq.holdemmanager.com/questio...es+in+Windows+

    If none of that helps: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

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