Issues
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Thread: Issues

  1. #1
    Junior Member
    Join Date
    Mar 2020
    Posts
    16

    Default Issues

    I constantly get 'no players were found' popups, don't know what that means. Also, depending on which player/alias is selected in HEM, it affects range wizard; either I don't get any data or by changing active player in HEM I might get data.

    Second, when observing ranges in range wizard 'hole cards' view, ranges are different compared to ranges in holdem manager 'holde card grid' view. Hole cards count is also lower than hand count in HEM.

    Just seems to be broken.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,806

    Default

    Please 'Contact Support' with a link to this thread and your forum username and ask if we can give you a Leak Explorer beta license to see if that solves these issues for you.

    If you would also like to participate in our private feedback group for the new Leak Explorer software on Slack you will need to install the Slack program from here - https://slack.com/downloads/windows - and create a free account then and let us know your email address you used with Slack in that support ticket so we can then invite you to the group.

  3. #3
    Senior Member
    Join Date
    Mar 2009
    Posts
    291

    Default

    I have range wizard and would like to participate in the leak explored beta. I've tried to log into contact support but it will not let me connect. Any ideas, Thanks

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,806

    Default

    Quote Originally Posted by Botmac View Post
    I have range wizard and would like to participate in the leak explored beta. I've tried to log into contact support but it will not let me connect. Any ideas, Thanks
    Please email your details/questions to support@holdemmanager.com with a link to this thread, your first/last name, and email address, and they should be able to resolve the matter for you.

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