HI,
I have instaled the winamax and HM3 is importing the hands, but does not show the HUD in the Tables, can you help me how to fix this? i have the 3.1.21 version of HM3!
Thanks!
HI,
I have instaled the winamax and HM3 is importing the hands, but does not show the HUD in the Tables, can you help me how to fix this? i have the 3.1.21 version of HM3!
Thanks!
Last edited by Piruças; 12-13-2021 at 02:03 PM.
Please reproduce the problem and:
a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.
b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- You can also attach any screenshots or other files to the Send Feedback interface as long as they don't total over 10 MB (including logs).
- Attach a copy of the original Hand history for the table with the issue*
With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.
Regards udbrky (Chris)
My problem was not solved yet!
The HUD started to work temporarly, but now doesn't work again!
can you help me this time?
Do you have any discord channel?
Is not good, waiting so much time for help!
If your HUD is not working you have to send us the requested screenshots, logs and hand history files in a support ticket as requested in the previous reply.
Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.