NoteCaddy error

[SS-24]

NoteCaddy does not start. An error is thrown at startup.

Image 1.pngHM3Hud.zip

[jahrumble]

Hello,

Please try the following as first step to try and fix this:

Close HM3 and "holdem manager server" in right bottom of screen.
Go to: C:\Users\User\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Apps -Move the Notecaddy folder to your desktop to act as backup.
Restart HM3 and allow some time to download and install Notecaddy again.

Best wishes,

jahrumble

[SS-24]

Without changes. Log attached.

HM3Hud.zip

[jahrumble]

Hello,

Im understanding that the error popup is the regular " This application stopped responding and was closed" warning from windows. Is this correct?

Please open a support ticket so we can troubleshoot further into this. Use the "send feedback" option from HM3 and if possible attach the logs there immediately after replicating that error poping up.

What you sent me is not the logs and wont help for now. The log files are located here: C:\Users\User\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Logs - zip those files, leave the archive folder out (is too big to fit the 10mb max attachment in the ticket) and attach them to the ticket.

Also, Make sure to use the latest HM3 release ( TOOLS - Settings - General - Tick ON "prompt for beta updates") should land on HM3v.3.1.21 and NCv.2.9.9019

I didnt have any issues launching NC today while testing. Seems an issue a bit isolated. Any changes hardware/software that could have caused this?

Open that ticket and we will get this fixed soon.

Best wishes,

jahrumble

[SS-24]

The operating system Windows 10 was installed. Then the HM3 program was installed, during the startup process, Notecaddy pops up an error message and Notecaddy closes without starting.

[shaymalus]

I also can't open notecaddy. The menu only shows "Disable Notecaddy". Where can I open it?

I've tried Disable/then enable, restart cpu, Run HM3 as Admin, deleted Notecaddy folder in "3.0" and restart. Still can't open Notecaddy

1234.GIF