Ошибка при открытии
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  1. #1
    Junior Member
    Join Date
    Dec 2021
    Posts
    6

    Default Ошибка при открытии

    Holdem Manager 3 could not start due to missing or corrupt file(s):
    cefsharp-v6.zip
    Please reinstall the software. If the issue remains contact Holdem
    Manager support.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    32,207

    Default

    The error you are experiencing is happening because of an issue with the installation on your machine. This is usually caused by a security software or one of the dependencies being corrupt or missing. If you can send us log files, we can try to give you more precise instructions, however the following steps should ensure the integrity of HM3 installation.

    Please try do a clean re-install of HM3:

    1) Uninstall any 3rd party security software bundles.
    2) Uninstall HM3 and delete the following folder with additional HM3 files - C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\Kits. If you can't see it, turn off the windows option that is hiding that directory - https://support.microsoft.com/en-gb/...w-hidden-files
    3) Delete C:\Program Files (x86)\Holdem Manager 3\ if it remains after uninstall.
    4) Restart your PC
    5) Download and install the latest stable version of HM3 from this link: https://www.holdemmanager.com/downlo...on=3.1.21.7709

    If you continue to have problems please try to make sure you have the latest VC++ and CefSharp dependencies as instructed in the following guide - https://support.holdemmanager.com/su...sion-installed

    If none of that helps: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, along with the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

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