Originally Posted by
jahrumble
Hello,
If you have an active subscription you should be able to use any definition you want. If you didnīt upgrade to a subscription, then after the initial period expired it reverted to Notecaddy Free. This will allow to use only some definitions in the "default definitions" package. From what I could understand from your picture those stats are from a NCE def. package.
When you go to APPS - Notecaddy - Should show "Enable/Disable". "Show Notecaddy" option will only show in the subscription version.
If you have a subscription already try the following:
Close HM3 and "holdem manager server" in right bottom of screen.
Go to: C:\Users\User\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Apps -Move the Notecaddy folder to your desktop to act as backup.
Restart HM3 and allow some time to download and install Notecaddy again.
Check what options you have avaliable in APPS-Notecaddy.
Can you confirm what version of HM3/NC you are running?
If you continue to have issues, please open a support ticket using the "Send feedback" option in HM3 and attach the log files to it.
Best wishes,
jahrumble