Errors of earnings which differs between the "report" and the Reality
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  1. #1
    Junior Member
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    Jun 2009
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    Default Errors of earnings which differs between the "report" and the Reality

    Hello ,
    I just migrated to HEM3 for a few days after several years on HEM2.
    I play on betclic.fr and I notice in this case the replayer.
    Here is the same hand, one from the "Report" which contains the error and the other from the replayer which corresponds to reality.

    Capture erreur.png

    Capture reality.jpg

    The reality is that the pot was in the amount of € 359.18 or a net gain of € 179.59 and the "report" says that the net gain is € 178.84 because he removed the rake a 2nd time when the rake had already been taken since the pot was initially 360.68 € and knowing that on this site the rake is capped at 1.5 €

    Capture repl brut.jpg
    Last edited by Adri1_73; 12-14-2021 at 08:39 PM.

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Default

    We need the actual hand history file sent to us in a support ticket for testing. Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this thread and your forum name. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

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