NC definitions not showing
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  1. #1
    Senior Member
    Join Date
    Nov 2008
    Posts
    108

    Default NC definitions not showing

    Hello,

    My NC definitions are not showing.

    I already a few things including the following:
    1) Reset notes + deleted filters
    2) I have most up to date HEM3
    3) Changed the 4 .exe files in C:\Program Files (x86)\Holdem Manager 3 to "run as Admin"
    4) I deleted this folder "C:\Users\shaym\AppData\Roaming\Max Value Software\Holdem Manager\3.0\AppsData\NoteCaddy" and reinstalled notecaddy.
    5) Reset notes and Recompiled notes

    All stats on my HUD are displaying fine, but NC stats are not showing.

    Any help please? thanks

  2. #2
    Super Moderator
    Join Date
    Jan 2012
    Posts
    246

    Default

    Hello,

    The steps you made are corrrect and did reinstall Notecaddy.

    I need a little more info to help out tough.

    Is this a package HUD or a custom HUD?

    Can you post a screenshot of the NC stats not showing? Is there any message/icon?

    In Notecaddy, do the definitions show up on the definitions list/column?

    Let me know more as you did, correctly, the 1st stage of troubleshooting on Notecaddy already.


    Best wishes,

    Jahrumble

  3. #3
    Senior Member
    Join Date
    Nov 2008
    Posts
    108

    Default

    It's a custom HUD. And custom created stats. Both worked fine for most of 2021. Then I took a break for 3 months, updated HEM3, and now NC stats are not showing anymore.

    I attached screenshot: The numbers that are showing are HEM stats. The "dashes" are custom NC stats which are not showing.

    Yes, the definitions show up on the definitions list/column under "active"
    Attached Images Attached Images

  4. #4
    Super Moderator
    Join Date
    Jan 2012
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    246

    Default

    Hello,

    In the HUD editor, can you try to delete and add again to the HUD the stats that are not working? Or at least a couple of them to test if it fixes.

    Is the HUD on the screenshot the hero HUD or a villain? Does this behaviour happen on both?

  5. #5
    Senior Member
    Join Date
    Nov 2008
    Posts
    108

    Default

    I tried as you suggested: Removing and re-adding stats to the HUD doesn't work.
    I also added the NC.stats to a different/new HUD file and they also don't appear on that.

    The behaviour happens for both hero and villain.

    I experimented as follows:
    1) I installed a fresh copy of HEM3 on a brand new laptop
    2) Created new database
    3) Imported about 200k hands
    4) Imported my Notecaddy definitions
    4) Created Notecaddy notes

    The exact same problem appeared on the new laptop.

    When I hover over any NC.Stat on the HUD, it shows this:

    "Value: -(0/0)
    This session: -(0/0)"

    Regular HEM3 stats appear normally

  6. #6
    Super Moderator
    Join Date
    Jan 2012
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    246

    Default

    Hello,

    And just for firther isolation to an issue with your HUD/definitions. If you install the "default definitions" and use the Default HUD in replayer after recreating notes. Does it work for that HUD and definitions?

    If yes, we have to focus on your HUD. If not, on the settings and HM3/NC install.

    Please open a support ticket using the "send feedback" option and attach there the logs, your HUD and definitions for me to replicate this issue.

    What poker rooms are you playing on by the way?

    Best wishes,

    jahrumble

  7. #7
    Senior Member
    Join Date
    Nov 2008
    Posts
    108

    Default

    I just sent feedback/Logs on HEM3.

    I did a test with "default definitions" as you suggest, and they appeared on a HUD properly.

    I only play on pokerstars. The definitions are also not appearing in HEM3 replayer.

  8. #8
    Super Moderator
    Join Date
    Jan 2012
    Posts
    246

    Default

    Hello, shaymalus.

    I did not get your support ticket for some odd reason. Can you please send it again. Make sure to pick Category: Problem and Sub Category: APP. Attach the files below and hit send.

    As soon as I get them I will test them to replicate your issue.

    Best wishes,

    Ivo Rocha

  9. #9
    Super Moderator
    Join Date
    Jan 2012
    Posts
    246

    Default

    got it now thx

  10. #10
    Senior Member
    Join Date
    Sep 2008
    Posts
    453

    Default

    There are a lot of badges from the NCE Pro 3.0 package still not showing. This was broken in a notecaddy update at least 2 months ago.

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