Update payment method for the Annual support and maintenance
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  1. #1
    Junior Member
    Join Date
    Jan 2019
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    5

    Default Update payment method for the Annual support and maintenance

    Hello Support,

    I tried to update the payment method but ti doesn't allow me to do it.

    Could you help me with this ?, since my annual maintenance expired a few days ago.

    Cheers,

    VJ

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,843

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    Cancel the renewal in your account - subscriptions, then add the new renewal and use the new information.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Jan 2019
    Posts
    5

    Default

    Hi Chris,

    I clicked in ''cancel subscription'' and does nothing (like wont let me cancel the subscription)

    What should I do ?

    Also, I imagine that I'll conserve my annual subscription price right ?

    Regards,

    VJ

  4. #4
    Junior Member
    Join Date
    Jan 2019
    Posts
    5

    Default

    Hi Chris,

    I tried to cancel the subscription but clicking the button does not do anything.

    Any other way to cancel ?

    Also, I see that my subscription change of price ? Why ? Or Will I conserve my initial subscription price ?

    Regards,

    VJ

  5. #5
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,843

    Default

    We cannot handle something like this on the forum.

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.
    Regards udbrky (Chris)

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