Installer of version (and the newer beta ones) not working
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  1. #1
    Junior Member
    Join Date
    Oct 2021

    Default Installer of version (and the newer beta ones) not working

    The older *.msi files ( and older) are fine. It seems to be a problem only for the *.msi file and the newer beta, which doesn“t open on my laptop. Tried completely removing hem3, then restart system and try opening it, without success.

    I“m running Windows 10 on a Intel Core i7-8565U with 16 GB of RAM and a 100 GB SSD for Windows and HEM. Disk space not a problem.

    Can anyone help me showing a solution to this? It will be hugely appreciated.



  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    What specific error occurs when you try installing or

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Uninstall HM3 with this file.
    - Download and install the latest beta version of HM3 from this link.

    If the software installs but will not launch:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

    If the installer fails to complete:

    - Please restart your computer.
    - Download the attached file.
    - Then right-click the ZIP file > 'Extract All...' - 'Extract' it and it will open a new folder with the extracted HM3_install_log_v3.1.19.0.bat file.
    - Create a new folder on your system C:\HM and copy the HoldemManager_3.1.19.0.msi installer and HM3_install_log_v3.1.19.0.bat file to within the C:\HM directory you just created, so you end up with a folder similar to this.
    - Then right-click - 'Run As Administrator' the HM3_install_log_v3.1.19.0.bat file and it will run the HM3 installer and create a HM.log file in the C:\HM directory and open the directory in Windows Explorer.
    - Try to finish HM3 installation.
    - Then zip (right-click - Send to - Compressed folder) the C:\HM\HM.log file to a support ticket and let us know if HM3 installed properly or failed again.
    - Also zip/attach your \Desktop\HM3logs folder files if it did install.
    Attached Files Attached Files
    Last edited by fozzy71; 10-10-2021 at 01:06 PM.

  3. #3
    Junior Member
    Join Date
    Oct 2021


    No error. The installer just doesn“t launch when I execute it. The older installers work just fine, so it“s a problem only for those mentioned versions. Gonna try with the attached file, thank you very much.

    Edit: Worked just fine, thank you very much. Gonna send the log file to you guys
    Last edited by joaopaulobr; 10-10-2021 at 02:11 PM.

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