Blank My Licenses window?

[DECANTER]

Hi all,

I've just created an account today, and downloaded and installed the latest client (3.1.19). After the install completes, it has you log in to your account, and a box that says My Licenses shows up. This box shows up blank for me.

I found a thread from earlier in september where someone was having a different issue, and there were a few links to older clients (3.1.17). I've also deleted the user/app data folder which holds some licensing information I believe?

None of this has resolved the issue. I'm looking to try the software before I purchase it.

Here's a screenshot of what the My Licenses box looks like for me:Blank_My_Licenses.PNG

[fozzy71]

This is most likely caused by your Intel graphics drivers but I can't be sure without seeing your log files.
- Please try to update your graphics driver.
- If you continue to have problems: The only way to resolve this issue is to disable Hardware acceleration in the registry editor as instructed in this thread.

If none of that helps: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

[DECANTER]

This is most likely caused by your Intel graphics drivers but I can't be sure without seeing your log files.
- Please try to update your graphics driver.
- If you continue to have problems: The only way to resolve this issue is to disable Hardware acceleration in the registry editor as instructed in this thread.

If none of that helps: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

This is probably exactly right - I haven't had an opportunity to test yet. I ran the same installer on a different PC in my house and things worked fine. The laptop having the issue does have the above chipset / integrated video.

Thanks so much for the quick fix.

- Scott