Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this thread and your forum name. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.
It's not a personal problem, it's the commonality of all GG hands. You can use anyone's hand history to test. No matter win or lose, HM3 only counts half of the rake. But the fact is that the winner pays rake and the loser is 0 rake.