Freezing since 3.1.18 update
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  1. #1
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    Default Freezing since 3.1.18 update

    Pic attached of all options being unavailable from File menu except "Exit"HEM3.png

    I updated to 3.1.18.7439 as per suggestion in another thread but no improvement. The software works on first opening, but thereafter is unresponsive on all counts and has to be restarted.

    Thanks in advance for your help.
    -Tim

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Tim64 View Post
    Pic attached of all options being unavailable from File menu except "Exit"HEM3.png

    I updated to 3.1.18.7439 as per suggestion in another thread but no improvement. The software works on first opening, but thereafter is unresponsive on all counts and has to be restarted.

    Thanks in advance for your help.
    -Tim
    If you are having issues with the 7439 beta:

    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

    a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
    - Here is a short video showing how to collect those event viewer logs.

    b) Please attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

    Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site wetransfer or filedropper and copy/paste the download link directly into the support ticket email.

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