HEM3 eats up all my memory and lags my pc.

[Pokerplayer***]

Hi. My pc is brand new and has 8gb of ram. Lately upon starting Hem3 it just takes a few seconds and the pc lags making it impossible to play poker. As soon as I shut down the hem3 process everything is fine again. Please advice

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[fozzy71]

If you do not have the latest beta version 3.1.18.7439 of HM3 installed yet please update from this link.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

If you continue to have problems:

Please create a support ticket with a link to this thread and your forum username.

Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing how to collect those event viewer logs.

b) Please attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site wetransfer or filedropper and copy/paste the download link directly into the support ticket email.