initialize views bug
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  1. #1
    Junior Member
    Join Date
    Mar 2020
    Posts
    20

    Default initialize views bug

    Hi,
    I turned on HM3 today and it won't start. The program crashes on "initialize views" and you see this window all the time, but the HUD works. I reinstalled HM3 to the latest version, which turns on normally. However, I don't have the latest license, so I reinstalled via options to my 3.1.15.0. The problem is still the same. I have restarted the computer multiple times. I turned the program on and off through task manager several times as well. Yesterday HM3 was working normally, and during this time I did not do anything new on the computer.

    edit: I started the program via "run as administrator" too.

    hm3 bug.png

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    31,690

    Default

    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

    a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
    - Here is a short video showing how to collect those event viewer logs.

    b) Please attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

    Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site wetransfer or filedropper and copy/paste the download link directly into the support ticket email.

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