HEM Not Launching
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  1. #1
    Junior Member
    Join Date
    Sep 2021
    Posts
    2

    Default HEM Not Launching

    When I attempt to launce HEM v 3.1.18.0 the launch reaches a phase called "Connect to database server..." and seems to freeze at this point.

    HEM Launch.jpg

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    31,668

    Default

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

    Once you have sent the logs please try to install a previous version from the links below and let us know if that solves the issue.

    Here is a link to the previous stable version 3.1.17.0 - https://www.holdemmanager.com/downlo...rsion=3.1.17.0

    And here are all the beta versions we released between 3.1.17.0 and 3.1.18.0:
    - https://www.holdemmanager.com/downlo...on=3.1.17.7373
    - https://www.holdemmanager.com/downlo...on=3.1.17.7380
    - https://www.holdemmanager.com/downlo...on=3.1.17.7386

  3. #3
    Junior Member
    Join Date
    Sep 2021
    Posts
    2

    Default

    Thank you for the quick reply. I have submitted a support ticket, and have installed version 1.17.7386, which currently works for me.

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