the hud remains in the wrong position
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  1. #1
    Junior Member
    Join Date
    Sep 2021

    Default the hud remains in the wrong position

    basically, it's been a few days now that the hud of the players remains in a random position, and furthermore when a player exits and a new one enters, the hud of the player who exits remains. I tried to uninstall and reinstall hm3 but nothing.

    could you kindly help me?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    Which specific site/games is this happening on? Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.

    b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
    - You can also attach any screenshots or other files to the Send Feedback interface as long as they don't total over 10 MB (including logs).
    - Attach a copy of the original Hand history for the table with the issue*

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

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