Major bugs
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Thread: Major bugs

  1. #1
    Junior Member
    Join Date
    Nov 2020
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    Default Major bugs

    Hi everyone,

    Since a couple of days I have some troubles with HM3 (3.1.18). Some times I have to try 3 or 4 times just to open it, and once it's done, I'm not able to open "Sessions" report. It's just freezing and this f... blue wheel keeps spinning. I already uninstalled reinstalled the software, changed the database name. I'm not able also to manually import hands, and to restore the database.

    Oh, and this is happening on both my computers.

    Does anyone have a solution for that ?

    Thanks!

  2. #2
    Junior Member
    Join Date
    Jan 2021
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    1

    Default

    I have the same bugs on 3.1.18
    My HUD / hud stop button freezes too.
    I have to reset HM3 using windows task manager.
    Last edited by WickedGame666; 09-09-2021 at 05:04 PM.

  3. #3
    Junior Member
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    Nov 2020
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    Default

    Is there anyone to help us here ??

  4. #4
    Junior Member
    Join Date
    Jul 2021
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    8

    Default

    yep since updating couple days ago i can't open sessions or sessions by day. only cash by stakes. so frustrating

  5. #5
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    31,746

    Default

    I'm sorry to hear you're having issues with the software and I apologize for the delay in reply.

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

    Once you have sent the logs to us you can try installing an older version linked below to see if that solves the issue.

    Here is a link to the previous stable version 3.1.17.0 - https://www.holdemmanager.com/downlo...rsion=3.1.17.0

    And here are all the beta versions we released between 3.1.17.0 and 3.1.18.0:
    - https://www.holdemmanager.com/downlo...on=3.1.17.7373
    - https://www.holdemmanager.com/downlo...on=3.1.17.7380
    - https://www.holdemmanager.com/downlo...on=3.1.17.7386

  6. #6
    Junior Member
    Join Date
    Jan 2014
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    Default

    Hello,

    Same, I can't do anything with this version, completely frozen no matter where I click.

  7. #7
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,844

    Default

    Quote Originally Posted by zupermaN View Post
    Hello,

    Same, I can't do anything with this version, completely frozen no matter where I click.
    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta

    If you continue to have problems: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support
    Regards udbrky (Chris)

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