Installation Issue
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  1. #1
    Junior Member
    Join Date
    Sep 2021
    Posts
    2

    Default Installation Issue

    Hello,

    I've installed HM3, and open the app. This screen appears, and according to the instructions, I should see a few options here, but I don't see anything, and the Next button doesn't do anything. How can I begin using this tool? I'm attempting to use the free trial. I believe I tried out the free trial in the past, so maybe that's a problem? If so, how can I get another trial?

    hm3 issue.PNG

  2. #2
    Junior Member
    Join Date
    Sep 2021
    Posts
    2

    Default

    Pretty solid response time by the support team.

  3. #3
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    31,679

    Default

    I'm sorry to hear you're having issues with the software and I apologize for the delay in reply.

    This is a known issue that other customers have reported. Our developers will have to review the issue and push a fix for it in a future update. For now you can just install an older version of HM3 and you should be able to get it installed from the links below.

    Here is a link to the previous stable version 3.1.17.0 - https://www.holdemmanager.com/downlo...rsion=3.1.17.0

    And here are all the beta versions we released between 3.1.17.0 and 3.1.18.0:
    - https://www.holdemmanager.com/downlo...on=3.1.17.7373
    - https://www.holdemmanager.com/downlo...on=3.1.17.7380
    - https://www.holdemmanager.com/downlo...on=3.1.17.7386

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