importation hands
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  1. #1
    Junior Member
    Join Date
    Sep 2021
    Posts
    2

    Default importation hands

    Bonjour,

    à chaque redémarrage, HM3 importe les mains pendant 45mn et n'est pas disponible.

    quelqu'un sait-il comment résoudre ce problème ?

    merci

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,820

    Default

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

    a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
    - Here is a short video showing how to collect those event viewer logs - https://www.dropbox.com/s/t2y0i8qkhg...0logs.mp4?dl=0

    b) Also send the following HM3Logs files manually:
    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error.
    - Here is a short video showing how to collect those HM3logs - https://www.dropbox.com/s/diahy56xhr...s%202.mp4?dl=0
    - If you receive an error that the logs could not be copied to the desktop you can send them manually as instructed at the end of this FAQ - https://support.holdemmanager.com/su...les-to-support

    Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like https://wetransfer.com/ or https://www.filedropper.com/ and copy/paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Sep 2021
    Posts
    2

    Default

    Hello,

    I don't have an error message.
    At each start, the software imports the hands for 45 minutes, as for a new installation of the database.progress import.png

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    31,690

    Default

    Quote Originally Posted by urea View Post
    Hello,

    I don't have an error message.
    At each start, the software imports the hands for 45 minutes, as for a new installation of the database.progress import.png
    You need to send us the log files we asked for in the previous reply so we can try and figure out why that is happening.

    Note: Some customers have solved it by switching the active player at the top of the software or by creating a new alias to replace their current alias then select the new alias at the top of teh HM3 software.

    If you continue to have problems please send us your Windows Event Viewer Application logs, and your HM3 logs, as was instructed in our previous reply.

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