hm3 doesnt work anymore
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  1. #1
    Senior Member
    Join Date
    Dec 2008
    Posts
    108

    Default hm3 doesnt work anymore

    today I started hm3 and it didnt show any hands anymore. When i looked into player search it shows the right amount of hands, but no hands at all in reports.
    I updated to last beta, same. I uninstalled and reinstalled, no result. Reinstalled with older version nonbeta, no result.
    I cant stop the autoimport anymore, it doesnt show hands in reports, and in reports in quick filters there is no possibility anymore to choose gametype, just quick filters, filter editor and date range, the game type section is gone.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    31,687

    Default

    Unfortunately it sounds like something may have corrupted the database.

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray and rename the database file - C:\Users\{UserName}\Documents\Holdem Manager 3\Databases\{DatabaseName}.hmdb - to a different name. Now when you start HM3 again it will start the setup wizard so you can create a new database and import the hands from your C:\HM3Archive or restore a database backup if you have one.

    If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

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