Hero HUD Resetting Mid Tournament/SnG

[Bongstocko]

Hey guys,

I'm not sure why, but my own HUD stats are resetting at the 32nd hand of every tournament or SnG I play.

It's not too much of an issue obviously as it's only my stats but it's pretty irritating.

Does anyone know why this would be happening?

I wasnt able to find anything on the forum about it, so, sorry if it's a known/solved issue.

Cheers

[Bongstocko]

and just to add, it's not resetting due to table moving anything like that. It happens consistently when I have played around 30-35 hands on a given table and once it happens, everyhand thereafter the HUD resets to zero.

No other players affected, only me.

[fozzy71]

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Please update to our latest beta version 3.1.17.730 of HM3 from this link if you do not have that version installed yet.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

a) Please enable the Tools - Settings - Feature Logging - [x] HUD - OK.

b) Please reproduce the problem and:
- Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, your poker client lobby and a browser page of this site visible in the screen shot.

c) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- You can also attach any screenshots or other files to the Send Feedback interface as long as they don't total over 10 MB (including logs).
- Attach a copy of the original Hand history for the table with the issue*

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

[tosta]

same problem here, sometimes some table show me just the last hand in hud from Hero ...

[fozzy71]

same problem here, sometimes some table show me just the last hand in hud from Hero ...

Please follow the instructions in my post above yours to reproduce and screenshot the issue then send us the screenshot with your logs and hands from that session as instructed so we can try and find a cause of the issue.