Adding bonuses help
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  1. #1
    Junior Member
    Join Date
    Oct 2016

    Default Adding bonuses help

    Hi there,

    Have tried the couple fixes via old threads on the same issue, but am having no luck.

    Date and time set right, player name set right, graph options checked, bonus still won't show on my graph.

    Any help appreciated.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    You need to make sure that the bonus is set to a player screen name (not an alias name) and that date/time is set previous to your most recently played hands for that selected player.

    If you continue to have problems:

    Please send us the actual database for testing.
    - Please 'Contact Support' with a link to this thread and your forum username.
    - Close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - The *.hmdb files are saved by default in C:\Users\{Username}\Documents\Holdem Manager 3\Databases
    - If you can't see the extension, turn off the windows option that is hiding that extension.
    - Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.
    - When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email.
    - If the attachment is larger than 10MB please upload them to a file hosting site wetransfer or filedropper and copy/paste the download link directly into the support ticket email.

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