HM3 freezing

[thevic94]

hi guys,

my hm3 is freezing and completely unusable when i try to filter to more than last 1k hands for a session. only recently looking at transitioning over my DB from hm2 but finding this super annoying. have tried uninstalling and resinstalling but no fix.

another issue i found where it completely froze and wouldnt fix itself was when i tried to apply a filter to view stats of all my opponents. granted, there is alot of opponents as i play on iggy so anon tables but still i'd assume that hm3 could process this?

any ideas?

cpu: ryzen 5 3600
32gb ram

my pc specs shouldn't be the issue?

thanks

[udbrky]

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta

If you continue to have problems: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

[joaomathias]

For my case, I need to keep version 3.1.16.0 installed. All beta versions released in between .16 up to the new stable release basically havent worked for me. It freezes the computer, dont import live hands, keep acting weird. The basic stuff I have done, restart, reinstall.

[joaomathias]

Its working now.

[joaomathias]

It actualy not working as expected. It worked for a session, then afterwards, it had issues. Constanly freezes in the report tabs. Pop editor closes unexpectdly. Other report tabs happening the same. Did the same over and over, a pc restart, uninstallting and reinstalling, etc.

[joaomathias]

To create a new database solved the issues it seems, though the popup editor just crashed again.