I have installed HM3 as directed, when i bought it. However, every time I sit at a table, with players I know I have played with before, their stats start at 1 for hands played/ involved in, and so do mine?
I have checked and my hand history have been saved on Pokerstars, which is the main site I play. The HUD is set up as follows on my Pokerstars site
And this is mirrored in my site settings on HM3.
I'm sorry if you have answered this one before, but I must point out that I am new to this HUD stats, and perhaps I'm asking for something that is not possible, but I'm not sure. Any help you can give will be very gratefully received.