Note caddy not working
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  1. #1
    Junior Member
    Join Date
    Apr 2020
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    5

    Default Note caddy not working

    There is only option for disable enable note caddy.
    And also when i press HMapps note caddy is not showing.

    I have made a clean uninstall and install of HM3 delete everything from roaming folder but nothing has improved.

    Anyone can help?

  2. #2
    NoteCaddy sreticentv's Avatar
    Join Date
    Dec 2009
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    No direction but to trust the final destination
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    6,482

    Default

    As the usual solution didn't work, please create a support ticket https://support.holdemmanager.com/user/mytickets/ and make sure to include log files so that a root cause for this issue can be identified.
    NoteCaddy Manual | Coaching Packs | Blog
    NoteCaddy experts: a.k.aAlso, Catalyst_Kh, Derders, karstenkloss, scoobediah (NoteCaddy Edge)

  3. #3
    Junior Member
    Join Date
    Jun 2014
    Posts
    27

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    Hello,
    I have the same problem since today, unable to open NC and it does not work anymore.
    Do you have some idea to fix it ?
    Thanks a lot.

  4. #4
    Member
    Join Date
    Jan 2012
    Posts
    64

    Default

    Hello,

    We are aware of an issue preventing Notecaddy from launching. We were able to replicate it already and are working to get it fixed ASAP. Expect a fix coming very soon.

    If you cannot wait to get back to the tables, closing HM3, closing the "holdem manager server" and deleting your NC settings file. This is usually located here: C:\Users\[WINDOWS_LOGIN]\AppData\Roaming\Max Value Software\Holdem Manager\3.0\AppsData\NoteCaddy. MOVE (not copy) the notecaddy folder to the desktop to act as a backup. Then restart HM3. It should allow to enable Notecaddy and then Have the normal options to Show Notecaddy/caddyreport. This is the workaround that should work for now as the fix is not implemented.

  5. #5
    Member
    Join Date
    Jan 2012
    Posts
    64

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    Hello everyone,

    Notecaddy have pushed a fix for this and as soon as you start HM3, Notecaddy will update.

    After HM3 starts, make sure Notecaddy is Enabled. If disabled start it and wait a few seconds. It will give you the option to Show Notecaddy / CaddyReport / Disable.

    Go to Show Notecaddy and make sure it is the version 9006.

  6. #6
    Junior Member
    Join Date
    Jun 2014
    Posts
    27

    Default

    Quote Originally Posted by jahrumble View Post
    Hello,

    We are aware of an issue preventing Notecaddy from launching. We were able to replicate it already and are working to get it fixed ASAP. Expect a fix coming very soon.

    If you cannot wait to get back to the tables, closing HM3, closing the "holdem manager server" and deleting your NC settings file. This is usually located here: C:\Users\[WINDOWS_LOGIN]\AppData\Roaming\Max Value Software\Holdem Manager\3.0\AppsData\NoteCaddy. MOVE (not copy) the notecaddy folder to the desktop to act as a backup. Then restart HM3. It should allow to enable Notecaddy and then Have the normal options to Show Notecaddy/caddyreport. This is the workaround that should work for now as the fix is not implemented.
    I tried that and it is working now.
    Thanks.

  7. #7
    Junior Member
    Join Date
    Jun 2014
    Posts
    27

    Default

    I tried your solution jahrumble and it is working now.
    Thanks.

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