Please install 7210 and if it still won't launch we need to see your Windows Event Viewer Application logs, and HM3logs from version 7210, as instructed below.
Please
create a support ticket with a link to this thread and your forum username.
Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing
how to collect those event viewer logs.
b) Please attach
a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site
wetransfer or
filedropper and copy/paste the download link directly into the support ticket email.