Not able to install HM3
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  1. #1
    Junior Member
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    Mar 2020
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    Default Not able to install HM3

    Hi I got some crash report ( fatal error ) for notecaddy https://gyazo.com/57089ee2cfa5ba4e7f51ccec85619e75 after that I try to install and reinstall and repair few times HM3 3.1.16.7 and same thing with a 3.1.16.0 I am getting this messesage : https://gyazo.com/c45e95648300ff7dd76e6424892bcafa try everything it is not working

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by grdelin View Post
    after that I try to install and reinstall and repair few times HM3 3.1.16.7 and same thing with a 3.1.16.0 I am getting this messesage : https://gyazo.com/c45e95648300ff7dd76e6424892bcafa try everything it is not working
    The error you are experiencing is happening because of an issue with the installation on your machine. This is usually caused by a security software or one of the dependencies being corrupt or missing. If you can send us log files, we can try to give you more precise instructions, however the following steps should ensure the integrity of HM3 installation.

    Please try do a clean re-install of HM3:

    1) Uninstall HM3 and delete the following folder with additional HM3 files - C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\Kits. If you can't see it, turn off the windows option that is hiding that directory.
    2) Delete C:\Program Files (x86)\Holdem Manager 3\ if it remains after uninstall.
    3) Restart your PC
    4) Download and install latest beta version of HM3 from this link.

    If you continue to have problems please try to make sure you have the latest VC++ and CefSharp dependencies as instructed in the following guide.

    If you are unable to resolve the issue following these steps, please send us your log files.

    Quote Originally Posted by grdelin View Post
    Hi I got some crash report ( fatal error ) for notecaddy https://gyazo.com/57089ee2cfa5ba4e7f51ccec85619e75
    If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

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