Winamax recently updated their software to change the hand history folder location so you need to install the new HM3 beta version 3.1.16.7108 to support this change in the Winamax software. You will receive a prompt to update HM3 any time there is an update available as long as you have enabled the Tools - Settings - General - [x] 'Check for Updates' and [x] 'Prompt for beta updates' options. You can check for new updates via the HM3 - Help - 'Check for updates...' option. You can also check for updates and release notes in our HM3 Releases forum -
https://forums.holdemmanager.com/forumdisplay.php?f=278 - or in our FAQs -
https://support.holdemmanager.com/su.../Release-Notes
- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Please update to our latest beta version of HM3 from this link -
https://www.holdemmanager.com/downlo...3&channel=beta
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).
If you continue to have problems please make sure that HM3 is properly configured to auto import from the new hand history folder, and 'Remove' the old folder from the HM3 Site Settings, as instructed in this guide -
https://support.holdemmanager.com/su...-3/213/Winamax
If none of that helps: Please see our HUD Troubleshooting FAQ -
https://support.holdemmanager.com/su...roubleshooting - and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.