888poker: hud works poorly

[omnishakira]

Hello,

The hud simply does not work at nl30. And even at the other stakes it sometimes randomly disapear or flickers. My computer lags greatly when HeM3 is open

[fozzy71]

Hello,

The hud simply does not work at nl30.

We have an open issue about this:

HMT-6412
HUD does not align properly on on 888 NL30 tables


But you are saying it does not display anything at all on those tables?

Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

And even at the other stakes it sometimes randomly disapear or flickers.

Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

My computer lags greatly when HeM3 is open

Please create a support ticket with a link to this thread and your forum username.

Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing how to collect those event viewer logs.

b) Please attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site wetransfer or filedropper and copy/paste the download link directly into the support ticket email.