HM3 keeps crashing/ closing instantly when i open it
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  1. #1
    Junior Member
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    Apr 2010
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    Default HM3 keeps crashing/ closing instantly when i open it

    I been using HM3 since October of 2019 never had any issues until today. Mid session hm3 closes, i try to reopen it and as soon as it loads it instantly closes itself. I tried uninstalling / reinstalling but that didn't help. i have no idea how to fix this. Nothing changed on my PC. im using the 3.1.16 version
    Last edited by stackedu; 04-28-2021 at 12:03 AM.

  2. #2
    You're out! udbrky's Avatar
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    Jul 2008
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    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

    a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
    - Here is a short video showing how to collect those event viewer logs - https://www.dropbox.com/s/t2y0i8qkhg...0logs.mp4?dl=0

    b) Also send the following HM3Logs files manually:
    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error.
    - Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
    - Here is a short video showing how to collect those HM3logs - https://www.dropbox.com/s/diahy56xhr...s%202.mp4?dl=0
    - If you can't collect the logs on the desktop for how to collect them from the original location at the end of this FAQ.

    Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like https://wetransfer.com/ and copy/paste the download link directly into the support ticket email.
    Last edited by fozzy71; 05-20-2021 at 10:09 AM. Reason: added line for how to get logs if they wont copy to desktop
    Regards udbrky (Chris)

  3. #3
    Junior Member
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    Apr 2010
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    ive sent you guys all this , and tried uninstall reinstalling 5 times and still not working. All Ive been told to do is try the beta, and i did that which doesnt solve the problem of it closing itself immediatly upon opening

  4. #4
    *** HM3! *** fozzy71's Avatar
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    What is your 6 digit support ticket number? Here is a direct link to your My Tickets page.

  5. #5
    Junior Member
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    May 2021
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    I think I have same problem. It starts to open up the software, but when it should open it up, nothing happens. I have tried uninstall/install but nothing happens.

  6. #6
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by talkkari View Post
    I think I have same problem. It starts to open up the software, but when it should open it up, nothing happens. I have tried uninstall/install but nothing happens.
    Please send us the Windows and HM3 logs in a support ticket as instructed in post #2 above.

  7. #7
    Junior Member
    Join Date
    May 2021
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    2

    Thumbs up

    Oh sorry now it works, I didn't get any notifications about windows updates, when there was one. Now it looks like it is working normally

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