Live play not showing new hands
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  1. #1
    Junior Member
    Join Date
    Jul 2020

    Default Live play not showing new hands

    In the live play tab, I can only see hands up until a certain time. Any hands after that time don't show up. I can see the newer hands in other places, such as reports.

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008


    Please try all the steps in this FAQ -

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like and copy/paste the download link directly into the support ticket email.

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.* You can then add any screenshots or other files by opening the support ticket on our site.**Here is a direct link to your My Tickets page -

    If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually -
    Regards udbrky (Chris)

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