перестал запускаться хм3

**zhangler** · 04-18-2021, 10:40 AM

перестал запускаться хм. появляется заставка с инициализацией, затем пропадает и все, в диспетчере тоже ничего не появляется и не отображается. Repaier и Remove не помогло. попробовал запустить хад онли. Появился значок хм в трее, при наведении пишет - holdem manager server - new. никаких действий с системой и антивирусом не было, вчера все работало нормально. тупо перестал запускаться. как починить?

**Sarek** · 04-18-2021, 12:53 PM

Подобные проблемы через форум не решаются, потому что надо изучать логи ХМ3, сформированные сразу после проявления проблемы. А это - почтой.

**Sarek** · 04-19-2021, 09:37 AM

Как получить логи ХМ3 для отправки:
Запустить ХМ3, ничего лишнего не делать, а только воспроизвести проблему, сделать скриншот и СРАЗУ выключить и сам ХМ3 стандартным образом, и фоновый процесс Holdem Manager Server (через системный трей рядом с часами компа).
Затем выполнить пункт меню Пуск - все программы - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
Результатом окажется папка на рабочем столе с названием HM3logs - все ее содержимое заархивировать в ZIP или RAR и прислать на почту support@holdemmanager.com вместе со скрином.

**Insky** · 05-02-2021, 04:10 PM

Валится метод ValidateHm3DatabaseFile (очевидно, при попытке валидировать базу данных), причём проблема явно достучаться до вашего Тимсити (CI системы).
Когда поломалось не знаю, давно не запускал.

Code:

2021/05/02 22:57:06.582 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteMethodPrivate(686)] [Info] ValidateHm3DatabaseFile
2021/05/02 22:57:06.582 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteMethodPrivate(725)] [WARNING] methodName=ValidateHm3DatabaseFile
2021/05/02 22:57:06.583 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteMethodPrivate(726)] [WARNING] CommunicationObjectFaultedException: Коммуникационный объект System.ServiceModel.Channels.ServiceChannel нельзя использовать для связи, так как он находится в состоянии Faulted. (HRESULT:0x80131501)
2021/05/02 22:57:06.587 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteMethodPrivate(726)] [Stack trace] 
Server stack trace: 
   в System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
   в System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
   в System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   в System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   в System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 
   в System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   в System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   в HoldemManager.Framework.Services.Communications.IServerContract.ExecuteMethod(String methodName, Byte[] parameters, Int32 totalParametersLength)
   в HoldemManager.Services.Communications.ClientViewOfServerContract.ExecuteMethodPrivate(String methodName, IReadOnlyCollection`1 parameters) в c:\TeamCity\buildAgent\work\fb1209bcc17fb97\Modules\HoldemManager.Services\Communications\ClientViewOfServerContract.cs:строка 693

**Sarek** · 05-03-2021, 10:01 AM

А если попробовать переименовать активную базу данных? Тогда ХМ на старте не найдет ту, что была, и попросит указать ему другую.

**Insky** · 05-09-2021, 08:28 AM

Попробовал переименовать MyHM3Database в MyHM3Database.old , не помогло. Аттачмент прикрепляю.

Сообщение всё ещё похоже, как если бы проблема была на той стороне.

**Sarek** · 05-09-2021, 09:47 AM

Попробуй вот что:
запустить сначала HM3server (через иконку HM3 HUD only)
а когда он угнездится в систрее - уже сам ХМ3.

**Insky** · 05-11-2021, 02:12 PM

Не запускается. Новую базу не создаёт, кстати.

HTML Code:

2021/05/11 21:02:33.794 [Server Main Thread:01]  [ApplicationStarts] HoldemManager.Server
2021/05/11 21:02:33.800 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(91)] [Info] new UnityContainer()
2021/05/11 21:02:33.803 [03] [HoldemManager.Server:StartupOptions:LogStartupOptions(66)] [Info] ClientAppName=
2021/05/11 21:02:33.804 [03] [HoldemManager.Server:StartupOptions:LogStartupOptions(67)] [Info] ConfigFileName=C:\Users\Игорь\AppData\Roaming\Max Value Software\Holdem Manager\3.0\HoldemManager.config
2021/05/11 21:02:33.804 [03] [HoldemManager.Server:StartupOptions:LogStartupOptions(68)] [Info] DatabaseFileName=
2021/05/11 21:02:33.805 [03] [HoldemManager.Server:StartupOptions:LogStartupOptions(69)] [Info] ShowConfigurationSettings=False
2021/05/11 21:02:33.805 [03] [HoldemManager.Server:StartupOptions:LogStartupOptions(70)] [Info] ShowMyLicenses=False
2021/05/11 21:02:33.805 [03] [HoldemManager.Server:StartupOptions:LogStartupOptions(71)] [Info] RunTestArgs=null
2021/05/11 21:02:33.805 [03] [HoldemManager.Server:StartupOptions:LogStartupOptions(72)] [Info] ShutdownImmediately=False
2021/05/11 21:02:33.805 [03] [HoldemManager.Server:StartupOptions:LogStartupOptions(73)] [Info] StartupDurationTest=False
чуток срезал маловажное, чтоб в 20к знаков вписаться

2021/05/11 21:02:33.818 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(93)] [Info] ServicesModule().Initialize
2021/05/11 21:02:33.819 [Server Main Thread:01] [HoldemManager.Server:ServicesModule:Initialize(74)] [Info] starts
2021/05/11 21:02:33.845 [Server Main Thread:01] [HoldemManager.Server:ServicesModule:RegisterViewsAndServices(91)] [Info] starts

2021/05/11 21:02:34.089 [Server Main Thread:01] [HoldemManager.Server:ServicesModule:RegisterViewsAndServices(207)] [Info] returns
2021/05/11 21:02:34.124 [Server Main Thread:01] [HoldemManager.Server:ServicesModule:Initialize(86)] [Info] returns
2021/05/11 21:02:34.124 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(95)] [Info] RegisterViewsAndServices
2021/05/11 21:02:34.337 [Server Main Thread:01] [HoldemManager.Server:ClientViewOfLicenseServer:LastResponseCode(43)] [Info] _lastResponseCode=Unknown
2021/05/11 21:02:34.338 [03] [HoldemManager.Server:FingerPrintService:GetManagementClassInstances(304)] [Licensing] wmiClass=Win32_Processor
2021/05/11 21:02:34.343 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=UniqueId
2021/05/11 21:02:34.346 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(97)] [Info] ValidateInstalledFiles
2021/05/11 21:02:34.348 [Server Main Thread:01] [HoldemManager.Server:AuthenticodeTools:WinVerifyTrust(19)] [Info] C:\Program Files (x86)\Holdem Manager 3\HoldemManager3.exe
2021/05/11 21:02:34.365 [Server Main Thread:01] [HoldemManager.Server:AuthenticodeTools:WinVerifyTrust(43)] [Info] result=800B0101
2021/05/11 21:02:34.366 [Server Main Thread:01] [HoldemManager.Server:App.xaml:HmShutdown(357)] [Info] message=IsHmCodeTrusted failed.
2021/05/11 21:02:34.368 [Server Main Thread:01] [HoldemManager.Server:App.xaml:HmShutdown(369)] [Info] Shutting down server step 1 of 6
2021/05/11 21:02:34.368 [Server Main Thread:01] [HoldemManager.Server:App.xaml:HmShutdown(369)] [Info] Shutting down server step 2 of 6
2021/05/11 21:02:34.370 [Server Main Thread:01] [HoldemManager.Server:ServerCommunicationsManager:Start(56)] [Info] _host.State=null
2021/05/11 21:02:34.370 [Server Main Thread:01] [HoldemManager.Server:ServerCommunicationsManager:Start(60)] [Info] new ServiceHost
2021/05/11 21:02:34.374 [Server Main Thread:01] [HoldemManager.Server:ServerCommunicationsManager:Start(62)] [Info] _host=System.ServiceModel.ServiceHost
2021/05/11 21:02:34.375 [Server Main Thread:01] [HoldemManager.Server:ServerCommunicationsManager:Start(66)] [Info] serviceBehavior=System.ServiceModel.ServiceBehaviorAttribute
2021/05/11 21:02:34.375 [Server Main Thread:01] [HoldemManager.Server:ServerCommunicationsManager:Start(70)] [Info] bufferSize=1010000
2021/05/11 21:02:34.375 [Server Main Thread:01] [HoldemManager.Server:ServerCommunicationsManager:Start(81)] [Info] AddServiceEndpoint
2021/05/11 21:02:34.375 [Server Main Thread:01] [HoldemManager.Server:ServerCommunicationsManager:Start(84)] [Info] _host.Open()
2021/05/11 21:02:34.375 [Server Main Thread:01] [HoldemManager.Server:ServerCommunicationsManager:OnHostStateChanged(141)] [Info] _host.State=Opening
2021/05/11 21:02:34.382 [Server Main Thread:01] [HoldemManager.Server:ServerCommunicationsManager:OnHostStateChanged(141)] [Info] _host.State=Opened
2021/05/11 21:02:34.383 [Server Main Thread:01] [HoldemManager.Server:ServerCommunicationsManager:Start(86)] [Info] _host.State=Opened
2021/05/11 21:02:34.383 [Server Main Thread:01] [HoldemManager.Server:ServerCommunicationsManager:Start(116)] [Info] return, _host.State=Opened
2021/05/11 21:02:34.383 [Server Main Thread:01] [HoldemManager.Server:App.xaml:HmShutdown(369)] [Info] Shutting down server step 3 of 6
2021/05/11 21:02:34.383 [Server Main Thread:01] [HoldemManager.Server:App.xaml:WaitForFeedback(416)] [Info] called
2021/05/11 21:02:34.383 [Server Main Thread:01] [HoldemManager.Server:App.xaml:WaitForFeedback(419)] [Info] returns
2021/05/11 21:02:34.383 [Server Main Thread:01] [HoldemManager.Server:App.xaml:HmShutdown(369)] [Info] Shutting down server step 4 of 6
2021/05/11 21:02:34.384 [08] [HoldemManager.Server:ServerCommunicationsManager:Stop(154)] [Info] _host.State=Opened
2021/05/11 21:02:34.384 [08] [HoldemManager.Server:ServerCommunicationsManager:Stop(160)] [Info] _host.State=Opened
2021/05/11 21:02:34.384 [08] [HoldemManager.Server:ServerCommunicationsManager:OnHostStateChanged(141)] [Info] _host.State=Closing
2021/05/11 21:02:34.384 [08] [HoldemManager.Server:ServerCommunicationsManager:OnHostStateChanged(141)] [Info] _host.State=Closed
2021/05/11 21:02:34.384 [08] [HoldemManager.Server:ServerCommunicationsManager:Stop(165)] [Info] _host.State=Closed
2021/05/11 21:02:34.385 [08] [HoldemManager.Server:ServerCommunicationsManager:Stop(176)] [Info] _host is null
2021/05/11 21:02:34.385 [Server Main Thread:01] [HoldemManager.Server:MvsApiAppManager:.ctor(35)] [Info] called
2021/05/11 21:02:34.385 [Server Main Thread:01] [HoldemManager.Server:App.xaml:HmShutdown(369)] [Info] Shutting down server step 5 of 6
2021/05/11 21:02:34.392 [Server Main Thread:01] [HoldemManager.Server:MvsApiServer:.ctor(79)] [Info] called
2021/05/11 21:02:34.399 [Server Main Thread:01] [HoldemManager.Server:MvsApiServer:.ctor(276)] [Info] Start site info monitor
2021/05/11 21:02:34.400 [Server Main Thread:01] [HoldemManager.Server:SiteInfoMonitor:Start(22)] [Info] get site infos
2021/05/11 21:02:34.406 [Server Main Thread:01] [HoldemManager.Server:PokerStarsInfo:.ctor(101)] [Info] PokerStarsEU: EU overwrite detection required
2021/05/11 21:02:34.406 [Server Main Thread:01] [HoldemManager.Server:PokerStarsInfo:.ctor(111)] [Info] PokerStarsEU: foundInLocalAppDataEu == false
2021/05/11 21:02:34.406 [Server Main Thread:01] [HoldemManager.Server:PokerStarsInfo:.ctor(112)] [Info] PokerStarsEU is NOT installed
2021/05/11 21:02:34.406 [Server Main Thread:01] [HoldemManager.Server:PokerStarsInfo:.ctor(101)] [Info] PokerStars: EU overwrite detection required
2021/05/11 21:02:34.406 [Server Main Thread:01] [HoldemManager.Server:PokerStarsInfo:.ctor(111)] [Info] PokerStars: foundInLocalAppDataEu == false
2021/05/11 21:02:34.406 [Server Main Thread:01] [HoldemManager.Server:PokerStarsInfo:.ctor(112)] [Info] PokerStars is installed at C:\Program Files (x86)\PokerStars
2021/05/11 21:02:34.414 [Server Main Thread:01] [HoldemManager.Server:SiteInfoMonitor:Start(28)] [Info] iterate
2021/05/11 21:02:34.415 [Server Main Thread:01] [HoldemManager.Server:SiteInfoMonitor:Start(46)] [Info] done
2021/05/11 21:02:34.415 [Server Main Thread:01] [HoldemManager.Server:MvsApiServer:Stop(323)] [Info] API server stopped
2021/05/11 21:02:34.415 [Server Main Thread:01] [HoldemManager.Server:App.xaml:HmShutdown(369)] [Info] Shutting down server step 6 of 6
2021/05/11 21:02:34.415 [Server Main Thread:01]  [ApplicationEnds] HoldemManager.Server
2021/05/11 21:02:34.415 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(101)] [Info] Initializing unhandled exceptions
2021/05/11 21:02:34.415 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(107)] [Info] IPerformanceInfo.LogInfo
2021/05/11 21:02:34.438 [Server Main Thread:01] [HoldemManager.Server:PerformanceInfo:LogInfo(58)] [Info] [Server CPU: 23.03%, Mem: 75.04Mb] [Total CPU: 25.81%, Mem: 5630.75Mb] [GC %: 0.52%]
2021/05/11 21:02:34.438 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(109)] [Info] Start LogInfo timer
2021/05/11 21:02:34.438 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(113)] [Info] IMvsHandConverterService.Initialize
2021/05/11 21:02:34.558 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(115)] [Info] IImportService.Initialize
2021/05/11 21:02:35.381 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(296)] [Licensing] result=null
2021/05/11 21:02:35.381 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=ProcessorId
2021/05/11 21:02:35.387 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(287)] [Licensing] result=BFEBFBFF000906E9
2021/05/11 21:02:35.390 [03] [HoldemManager.Server:FingerPrintService:GetManagementClassInstances(304)] [Licensing] wmiClass=Win32_BIOS
2021/05/11 21:02:35.405 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=Manufacturer
2021/05/11 21:02:35.414 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(287)] [Licensing] result=American Megatrends Inc.
2021/05/11 21:02:35.416 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=SMBIOSBIOSVersion
2021/05/11 21:02:35.420 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(287)] [Licensing] result=0809
2021/05/11 21:02:35.422 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=IdentificationCode
2021/05/11 21:02:35.428 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(296)] [Licensing] result=null
2021/05/11 21:02:35.428 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=SerialNumber
2021/05/11 21:02:35.431 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(287)] [Licensing] result=System Serial Number
2021/05/11 21:02:35.433 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=ReleaseDate
2021/05/11 21:02:35.435 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(287)] [Licensing] result=20170707000000.000000+000
2021/05/11 21:02:35.437 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=Version
2021/05/11 21:02:35.440 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(287)] [Licensing] result=ALASKA - 1072009
2021/05/11 21:02:35.442 [03] [HoldemManager.Server:FingerPrintService:GetManagementClassInstances(304)] [Licensing] wmiClass=Win32_BaseBoard
2021/05/11 21:02:35.454 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=Model
2021/05/11 21:02:35.463 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(296)] [Licensing] result=null
2021/05/11 21:02:35.463 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=Manufacturer
2021/05/11 21:02:35.469 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(287)] [Licensing] result=ASUSTeK COMPUTER INC.
2021/05/11 21:02:35.472 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=Name
2021/05/11 21:02:35.476 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(287)] [Licensing] result=Основная плата
2021/05/11 21:02:35.479 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(276)] [Licensing] wmiProperty=SerialNumber
2021/05/11 21:02:35.481 [03] [HoldemManager.Server:FingerPrintService:GetIdentifier(287)] [Licensing] result=170809326600678
2021/05/11 21:02:36.377 [03] [HoldemManager.Server:ServerCommunicationsManager:Start(56)] [Info] _host.State=null
2021/05/11 21:02:36.377 [03] [HoldemManager.Server:ServerCommunicationsManager:Start(60)] [Info] new ServiceHost
2021/05/11 21:02:36.392 [03] [HoldemManager.Server:ServerCommunicationsManager:Start(62)] [Info] _host=System.ServiceModel.ServiceHost
2021/05/11 21:02:36.392 [03] [HoldemManager.Server:ServerCommunicationsManager:Start(66)] [Info] serviceBehavior=System.ServiceModel.ServiceBehaviorAttribute
2021/05/11 21:02:36.392 [03] [HoldemManager.Server:ServerCommunicationsManager:Start(70)] [Info] bufferSize=1010000
2021/05/11 21:02:36.392 [03] [HoldemManager.Server:ServerCommunicationsManager:Start(81)] [Info] AddServiceEndpoint
2021/05/11 21:02:36.392 [03] [HoldemManager.Server:ServerCommunicationsManager:Start(84)] [Info] _host.Open()
2021/05/11 21:02:36.392 [03] [HoldemManager.Server:ServerCommunicationsManager:OnHostStateChanged(141)] [Info] _host.State=Opening
2021/05/11 21:02:36.395 [03] [HoldemManager.Server:ServerCommunicationsManager:OnHostStateChanged(141)] [Info] _host.State=Opened
2021/05/11 21:02:36.395 [03] [HoldemManager.Server:ServerCommunicationsManager:Start(86)] [Info] _host.State=Opened
2021/05/11 21:02:36.395 [03] [HoldemManager.Server:ServerCommunicationsManager:Start(116)] [Info] return, _host.State=Opened
2021/05/11 21:02:36.983 [Server Main Thread:01] [HoldemManager.Server:ImportService:Initialize(70)] [Info] UseGraphicalHud=False
2021/05/11 21:02:37.077 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(123)] [Info] StartupOptions.DatabaseFileName=
2021/05/11 21:02:37.077 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(127)] [Info] base.OnStartup
2021/05/11 21:02:37.077 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(130)] [Info] IDynamicContentService.InstallDynamicContentsAsync
2021/05/11 21:02:37.078 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(132)] [Info] IStatService>().LoadAllStatsAsync
2021/05/11 21:02:37.079 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(134)] [Info] ISiteInfoService.LoadSiteModelsAsync
2021/05/11 21:02:37.083 [18] [HoldemManager.Server:SiteInfoService:LoadSiteModels(496)] [Info] Starts
2021/05/11 21:02:37.083 [17] [HoldemManager.Server:StatService:LoadPlayerHandStats(267)] [Info] load stats from C:\Program Files (x86)\Holdem Manager 3\StatsDictionary.hmsd
2021/05/11 21:02:37.085 [18] [HoldemManager.Server:ConfigurationService:LoadAutoImportFolders(1509)] [Info] foldersString=C:\Users\Игорь\AppData\Local\PokerStars\HandHistory\iDevOps,True,True,4,False|C:\PokerStars\HandHistory,True,True,4,True|C:\PokerStars\TournSummary,True,True,4,False
2021/05/11 21:02:37.085 [18] [HoldemManager.Server:ConfigurationService:LoadAutoImportFolders(1517)] [Info] folder=C:\Users\Игорь\AppData\Local\PokerStars\HandHistory\iDevOps,True,True,4,False
2021/05/11 21:02:37.086 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(136)] [Info] CurrentDatabaseFileName=C:\Users\Игорь\Documents\Holdem Manager 3\Databases\MyHM3Database.hmdb
2021/05/11 21:02:37.086 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(137)] [Info] IDatabaseService.OpenDatabaseAsync
2021/05/11 21:02:37.086 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(141)] [Info] EventManager.RegisterClassHandler
2021/05/11 21:02:37.086 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(144)] [Info] Subscribing to ConfigurationVariableChangedEvent
2021/05/11 21:02:37.086 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(156)] [Info] Subscribing to TournamentDetectionCompletedEvent
2021/05/11 21:02:37.086 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(158)] [Info] Subscribing to PlayerTournamentsChangedEvent
2021/05/11 21:02:37.087 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(160)] [Info] Subscribing to LicensingUpdatedEvent
2021/05/11 21:02:37.087 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(168)] [Info] Starting HmServerMonitorShutdownThread
2021/05/11 21:02:37.088 [Server Main Thread:01] [HoldemManager.Server:App.xaml:OnStartup(170)] [Info] Returns
2021/05/11 21:02:37.088 [20] [HoldemManager.Server:App.xaml:HmServerMonitorShutdownThread(218)] [Info] HM.Server - waiting for shutdown thread started
2021/05/11 21:02:37.089 [08] [HoldemManager.Server:DatabaseService:OpenDatabaseAsync(126)] [Info] name=C:\Users\Игорь\Documents\Holdem Manager 3\Databases\MyHM3Database.hmdb
2021/05/11 21:02:37.089 [08] [HoldemManager.Server:DatabaseService:OpenDatabaseAsync(127)] [Info] create=False
2021/05/11 21:02:37.090 [18] [HoldemManager.Server:ConfigurationService:LoadAutoImportFolders(1517)] [Info] folder=C:\PokerStars\HandHistory,True,True,4,True
2021/05/11 21:02:37.090 [18] [HoldemManager.Server:ConfigurationService:LoadAutoImportFolders(1517)] [Info] folder=C:\PokerStars\TournSummary,True,True,4,False
2021/05/11 21:02:37.114 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFoldersPerSite(181)] [Info] {"network":"Cake","skins":[]}
2021/05/11 21:02:37.183 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFolders(216)] [Info] Got 0 CakePoker folders
2021/05/11 21:02:37.191 [17] [HoldemManager.Server:StatsDbContext:Load(105)] [Info] before ReadAllBytes
2021/05/11 21:02:37.194 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFoldersPerSite(181)] [Info] {"network":"iPoker","skins":[]}
2021/05/11 21:02:37.194 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFolders(216)] [Info] Got 0 IPoker folders
2021/05/11 21:02:37.194 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFoldersPerSite(181)] [Info] {"network":"Boss Media","skins":[]}
2021/05/11 21:02:37.194 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFolders(216)] [Info] Got 0 BossNetwork folders
2021/05/11 21:02:37.197 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFoldersPerSite(181)] [Info] {"network":"Merge","skins":[]}
2021/05/11 21:02:37.197 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFolders(216)] [Info] Got 0 Merge folders
2021/05/11 21:02:37.198 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFoldersPerSite(181)] [Info] {"network":"OnGame","skins":[]}
2021/05/11 21:02:37.198 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFolders(216)] [Info] Got 0 Ongame folders
2021/05/11 21:02:37.200 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFoldersPerSite(181)] [Info] {"network":"Pacific Poker","skins":[]}
2021/05/11 21:02:37.201 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFolders(216)] [Info] Got 0 Pacific folders
2021/05/11 21:02:37.201 [Server Main Thread:01] [HoldemManager.Server:App.xaml:HmShutdown(395)] [Info] Before Shutdown
2021/05/11 21:02:37.205 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFoldersPerSite(181)] [Info] {"network":"PartyGaming","skins":[]}
2021/05/11 21:02:37.205 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFolders(216)] [Info] Got 0 PartyPoker folders
2021/05/11 21:02:37.205 [Server Main Thread:01] [HoldemManager.Server:App.xaml:HmShutdown(399)] [Info] After Shutdown
2021/05/11 21:02:37.210 [18] [HoldemManager.Server:FolderDetectionService:GetMvsDetectedFoldersPerSite(181)] [Info] {"network":"PokerStars","skins":[{"name":"PokerStars","paths":["C:\\PokerStars\\HandHistory","C:\\PokerStars\\TournSummary"]}]}

**Sarek** · 05-13-2021, 11:39 AM

Вот это вот наталкивает на лицензионные проблемы:
message=IsHmCodeTrusted failed.

Дай полный ZIP с логами на почту support@holdemmanager.com, это так делается:
воспроизвести проблему, сделать скриншот и СРАЗУ выключить и сам ХМ3 стандартным образом, и фоновый процесс Holdem Manager Server (через системный трей рядом с часами компа).
Затем выполнить пункт меню Пуск - все программы - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
Результатом окажется папка на рабочем столе с названием HM3logs - все ее содержимое заархивировать в ZIP или RAR и прислать

**Insky** · 05-13-2021, 01:23 PM

Originally Posted by Sarek

Вот это вот наталкивает на лицензионные проблемы:
message=IsHmCodeTrusted failed.

Дай полный ZIP с логами на почту support@holdemmanager.com, это так делается:
воспроизвести проблему, сделать скриншот и СРАЗУ выключить и сам ХМ3 стандартным образом, и фоновый процесс Holdem Manager Server (через системный трей рядом с часами компа).
Затем выполнить пункт меню Пуск - все программы - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
Результатом окажется папка на рабочем столе с названием HM3logs - все ее содержимое заархивировать в ZIP или RAR и прислать

У меня Win10 и последовательность действий должна быть какая-то другая, видимо. (e.g. никакого "все программы" и "Copy HM3 Log Files to Desktop" у меня нет. Скриншотов с ошибками тоже никаких нет).
По лицензии, может и лицензия. Должна быть пожизненная без апдейтов, вроде. По письмам вижу, что 25.10.2019 купил за 100 баксов со скидкой в 100 баксов (как элемент того, что покупал hm2 в уже достаточно поздний период), и всё работало хорошо.
А сейчас не работает совсем. Всё, как у топикстартера - "появляется заставка с инициализацией, затем пропадает и все".

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