Support Ticket
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Thread: Support Ticket

  1. #1
    Junior Member
    Join Date
    Apr 2021
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    1

    Question Support Ticket

    Hallo,

    ich habe am Wochenende ein Ticket #T626259 eröffnet, bei dem es noch keine Rückmeldung gab.

    Wie lange dauert die Bearbeitung der Tickets in der Regel? Sorry, wenn ich nerve.

    VG

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    31,308

    Default

    That ticket you replied to was in our automated 'crash logs' inbox which is not checked daily. In the future you should create a new ticket that goes to our standard support inboxes from this page.

    I just moved your ticket to one of our support inboxes and replied with some suggestions that should hopefully solve your issues. Here is a direct link to your My Tickets page.

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