Notecaddy stats not working on 888.pt

[ribery19]

Hello again!

My hud not showing any notecaddy stats . They appear like "-" . This just happens on 888.pt . In another sites it works well.
I use the test environment feature to try to see what is the error in one particular stat. I suspect he is not reading well the hand histories cause maybe they are in € format.

As you can see in the image below , he is not calculating well the stacksizes.

The stat is filtering for stacksizes >10 bbs and excluding allin's preflop

Player Fitiii43 have arround 50bbs (€11,40) it gives this error :

limpvsraise: Action: fitiii43: Call (OpenLimp) 20 did not meet all of limpvsraise's required criteria (stack size too small) as defined in PreFlop action sequence: limp net: -5,00 bb

Player evricrosept has 100 bbs (€20,10) and gives this error:

Open Shove(111,11% pot. Ratio to last bet/raise: 0,00 amount in big blinds: 5)

when the real action was a raise for €0,90

[NotecaddyEdge]

Hello again!

My hud not showing any notecaddy stats . They appear like "-" . This just happens on 888.pt . In another sites it works well.
I use the test environment feature to try to see what is the error in one particular stat. I suspect he is not reading well the hand histories cause maybe they are in € format.

As you can see in the image below , he is not calculating well the stacksizes.

The stat is filtering for stacksizes >10 bbs and excluding allin's preflop

Player Fitiii43 have arround 50bbs (€11,40) it gives this error :

limpvsraise: Action: fitiii43: Call (OpenLimp) 20 did not meet all of limpvsraise's required criteria (stack size too small) as defined in PreFlop action sequence: limp net: -5,00 bb

Player evricrosept has 100 bbs (€20,10) and gives this error:

Open Shove(111,11% pot. Ratio to last bet/raise: 0,00 amount in big blinds: 5)

when the real action was a raise for €0,90

Hi ribery19,

Sorry for the troubles.

If you don't mind, could you please create a support ticket here? https://support.holdemmanager.com/support/ticket/79

In the ticket, please link to this thread.

It will be helpful also if you can export some of these hand histories and attach them to the ticket. If you can send a few hundred hands that would be perfect.