HM3 Won't start
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Thread: HM3 Won't start

  1. #1
    Junior Member
    Join Date
    Jul 2010
    Posts
    10

    Default HM3 Won't start

    Hello,

    I'm trying to use HM3, but it just won't start.
    I've downloaded the last version (3.1.15.6860).

    It shows me the window "initialazing", then the disappears and nothing happen.

    Already tried to disable antivirus and windows firewall. And even tried to rollback hm3.

    I have W10.

    Suggestions?

    Thank you,

    Best regards,

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    31,247

    Default

    When it 'disappears' can you still see the HM3 icon in the Windows Taskbar at the bottom of the monitor? If so, it is open but is being displayed outside the borders of your display. This can happen as a result of Windows updates, graphics driver updates, if you added/removed a monitor or edited some of your Windows Display Settings options. Please follow this FAQ to fix the problem with windows moving off screen. Note: You may have to use the Ctrl key with the Arrow keys or Mouse to get it to start moving.

    If that doesn't help, or it is actually crashing and not running in the Taskbar or Task Manager:

    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

    a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
    - Here is a short video showing how to collect those event viewer logs.

    b) Also send the following HM3Logs files manually:
    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error.
    - Here is a direct link to your My Tickets page.
    - Here is a short video showing how to collect those HM3logs.

    Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like filedropper.com and copy/paste the download link directly into the support ticket email.

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