NC for HM3 does not import hands
Results 1 to 8 of 8
  1. #1
    Junior Member
    Join Date
    Nov 2014
    Posts
    10

    Default NC for HM3 does not import hands

    I bought NC All Stakes. And I immediately discovered that it does not handle hands.
    NoteCaddyNoHands.jpg

    NoteCaddyNoNotes.png

  2. #2
    Moderator NotecaddyEdge's Avatar
    Join Date
    May 2012
    Location
    Florida, USA
    Posts
    1,417

    Default

    Quote Originally Posted by karp View Post
    I bought NC All Stakes. And I immediately discovered that it does not handle hands.
    NoteCaddyNoHands.jpg

    NoteCaddyNoNotes.png
    Hi karp,

    If you go into NoteCaddy can you see if 'Start' is selected in the 'Creating Notes' tab? It should look like this screenshot:
    pjxWnMy.png

  3. #3
    Junior Member
    Join Date
    Nov 2014
    Posts
    10

  4. #4
    Moderator NotecaddyEdge's Avatar
    Join Date
    May 2012
    Location
    Florida, USA
    Posts
    1,417

    Default

    Quote Originally Posted by karp View Post
    Well it looks like it is certainly creating notes and processing hands.. are you saying that when you're playing the CaddyReport is not ever showing any new hands/notes? CaddyReport will only do this while you are playing (in case you were unaware).

  5. #5
    Junior Member
    Join Date
    Nov 2014
    Posts
    10

    Default

    In the first post - it was a live session

  6. #6
    Moderator NotecaddyEdge's Avatar
    Join Date
    May 2012
    Location
    Florida, USA
    Posts
    1,417

    Default

    Quote Originally Posted by karp View Post
    In the first post - it was a live session
    Hi karp,

    We tested out the CaddyReport, and it seems to be working as expected. We tested in cash games on WPN, and in a SnG on PokerStars.

    Can you please try resetting your NC settings to factory defaults to see if the issue resolves?

    *Resetting HM3 NC Settings*
    1. To reset NC to factory defaults, close HM3 (and the server from the taskbar) and go into: C:\Users\YOURUSERNAME\AppData\Roaming\Max Value Software\Holdem Manager\3.0\AppsData\NoteCaddy.
    2. In this directory move all of your .xml files into a new folder somewhere else, like your desktop (these serve as backup files).
    3. Restart HM3, go back into NoteCaddy. Import your ColorDefinitions.xml that you backed up previously (NoteCaddy → Tools → Import Color Definitions).
    4. Once that is done, then go into NoteCaddy → File → Settings, adjust them to your preferences.
    5. Reset and reprocess the notes by clicking File → Reset Notes, and then choose Yes to the prompts.


    If the issue continues, please try making a new database in HM3, import your hands from your C:\HM3archive, and let NoteCaddy process the notes after your hands are imported.

    Please let us know if you still have the issue.

  7. #7
    Junior Member
    Join Date
    Nov 2014
    Posts
    10

    Default

    Reset NC to factory defaults and recreate notes helped. Thanks.

  8. #8
    Moderator NotecaddyEdge's Avatar
    Join Date
    May 2012
    Location
    Florida, USA
    Posts
    1,417

    Default

    Quote Originally Posted by karp View Post
    Reset NC to factory defaults and recreate notes helped. Thanks.
    Thanks for letting us know that helped, karp.

    If you saved a copy of your settings that weren't working, can you please upload them to a ticket a here? https://support.holdemmanager.com/support/ticket/79. In the ticket please provide a link to this thread. This will help the developers fix the cause of the issue.

Similar Threads

  1. HM3 - can I trade my HM2+HM3 license in for PT4?
    By ten25 in forum HM3 General Support
    Replies: 1
    Last Post: 12-26-2020, 08:23 PM
  2. Replies: 1
    Last Post: 06-04-2020, 09:44 AM
  3. HM3 - Marked hands does not appear anymore
    By breakline in forum General Support
    Replies: 3
    Last Post: 09-13-2019, 07:16 AM
  4. Replies: 4
    Last Post: 01-22-2019, 09:02 PM
  5. Everest Import, does not import allin hands
    By thepurenuts in forum Manager General
    Replies: 9
    Last Post: 08-24-2008, 08:26 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •