We had a server issue for a couple hours yesterday afternoon EST that should be resolved now. If you sent your logs in a support ticket someone will review them and reply as soon as possible but I also have somethings you can try that might help:
- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file if you can see the file. If you can't see that folder,
turn off the windows option that is hiding that directory.
- Restart HM3 and check your HM3 - Help - My Licenses tab and you should now be able to see your active Holdem and/or Omaha licenses/trials as shown in the linked image:
If you continue to have problems: Open the HM3 - Help - 'My Licenses...' menu and click your email address then login to the software with your account password.
If none of that helps: Please create a support ticket via the
'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach
a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
Please clear your web cache -
https://www.pcmag.com/article/333441...on-any-browser
Try using a different browser. Do not use Internet Explorer, or a browser that blocks scripts.
If you continue to have problems please screenshot the error and send it to us in a support ticket with your IP address and let us know what time and timezone you were trying to login at.