"An error has occurred while hooking DLL"
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  1. #1
    Junior Member
    Join Date
    Mar 2021
    Posts
    1

    Default "An error has occurred while hooking DLL"

    Hello,

    I keep getting this error message anytime I open HM3. This morning it was working fine, and now I cannot open it, as the message box repeatedly pop-ups until my computer stops evening trying to open HM3.

    I have uninstalled, and reinstalled and nothing.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
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    31,492

    Default

    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

    If you continue to have problems please review the following links and follow the instructions below to try and resolve this issue.
    - https://forums.holdemmanager.com/sho...=1#post2499831
    - https://answers.microsoft.com/en-us/...c-695b60477a93

    1. Open a command prompt as administrator
    2. Type:
    DISM /Online /Cleanup-Image /RestoreHealth
    - Please, mind the spaces in this line! It takes some time until it starts (minutes), and the whole process is like 30 minutes long
    3. Type:
    sfc /scannow
    - again, mind the space.
    4. Restart the computer

    If you continue to have problems:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

  3. #3
    Junior Member
    Join Date
    Oct 2018
    Posts
    18

    Default an error has occurred while hooking dll

    Hello guys,

    Did have similar issue this morning - did apply all process and cmd above - all did get back for me.

    thank you

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    31,492

    Default

    You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

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