Ignition Poker Client Causing HM3 to Crash

[Glen20]

Every time I open Ignition HM3 crashes. I am running HM3 3.1.15.0.

[fozzy71]

You are the first customer I am aware of reporting this issue and I just launched HM3 then Ignition without issue.

Please create a support ticket with a link to this thread and your forum username.

Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing how to collect those event viewer logs.

b) Also send the following HM3Logs files manually:
- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error.
- Here is a direct link to your My Tickets page.
- Here is a short video showing how to collect those HM3logs.

Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like filedropper.com and copy/paste the download link directly into the support ticket email.

[Glen20]

It only started after a recent Ignition update, and my anti virus program detected Ignition as a virus.
Thank you for the detailed guidelines, I will create a ticket and send the required information.
Cheers fozzy!

[pokerpro1224]

when i restart hm3 after it stops working....it disconnects bovada and betonline! what in the world!!

[fozzy71]

when i restart hm3 after it stops working....it disconnects bovada and betonline! what in the world!!

I had had HM3 and Ignition open for about an hour currently and been playing for almost 30 minutes without issue. If HM3 is crashing and then causing your clients to disconnect please follow the instructions in post #2 to send us the requested Windows and HM3logs in a support ticket for us to review.