HM3 problem SnG report
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  1. #1
    Junior Member
    Join Date
    Nov 2016
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    3

    Default HM3 problem SnG report

    Hello everybody,

    I've got a problem with my SnG (STT) report. I can see my tournaments by buy in but when I win or ITM HM3 do not work and say i'm lose.... I don't know why.

    By example :


    bug.PNG

    Sharkscope :

    bug001.PNG

    Thanks in advance

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    31,230

    Default

    Which site or sites are you experiencing this issue with? STT or MTT?

    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM3 to properly calculate the size, places, and prizes. Without this information it is impossible for HM3 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, Winamax, WPN, Pacific and Run It Once Poker. If your site does not write summaries, or you experience any discrepancies with the STT/SNG results, you will need to manually edit the results via the Reports - Tournament - Tournaments - right-click - edit - Tournament Editor.

    If you continue to have problems with Tournament results please zip and email the problem original hand histories and tournament summaries to us as instructed at the end of this FAQ.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

  3. #3
    Junior Member
    Join Date
    Nov 2016
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    3

    Default

    Thank you.

    This is with Pokerstars FR

  4. #4
    Junior Member
    Join Date
    Nov 2016
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    Default

    Thank you

    Well I play on Pokerstars FR

    Have a nice day

  5. #5
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,695

    Default

    Hello Neverbeback,

    Please follow the steps in our reply and send a ticket with the files, screenshots, and a link to this thread.
    Regards udbrky (Chris)

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