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I hope you are well
Please kindly be advised we do allow some Third party software that are non-conflicting with other players , I have attached the full list of prohibited and allowed software for reference
Third Party Software
Whilst we understand and encourage players to use tools, that are designed to help you improve your game, certain tools used during game-play go beyond what we deem acceptable by providing players with an unfair advantage, facilitate collusion and outright cheating.
The list of tools below, clarifies what is permitted and outright prohibited. Some tools are intended to help players improve their game, though when used whilst playing provide players an unfair advantage, these tools are categorized into the Prohibited whilst playing section.
Tools not related to Poker
The use of Virtual Machines and/or any software that specializes in screen-sharing and remote-access is prohibited. The use of a VPN is considered in all game play reviews and if it`s deemed to be used to circumvent our policies, appropriate action as listed in the Fair Play Policy will be taken.
Permitted Software Categories
(I) Basic Equity Calculators:
That report pot odds or absolute hand strength.
(II) Static Visualisation Charts:
Provide basic-level advice about the game. Simple table-based starting hand charts that do not detect the current game state.
(III) Heads Up Display:
With qualitative and feature limitations imposed. Stats displayed must not be based on the current hand in play.
(IV) Tracking Software:
The data only contains information from hands in which you personally played in. Importing of observed hands is prohibited. The tracker does not mimic a feature of banned hud.
(V) Gameplay Utility and Hotkey Scrips:
Tools that improve your experience without influencing the game itself, do not provide any advice or reduce the requirements of a player having to decide. Any utility or script that falls out of this scope, are not permitted.
Prohibited while playing
(I) Reference material that provides advice that goes beyond a basic level, such as a large collection of tables offering recommendations beyond whether to play certain hands or not in unopened pots.
(II) Tools or services designed specifically to ease referral to reference material.
(III) Tools or services that compute advanced equity calculations, such as range vs range simulators, ICM or Nash Equilibrium-based programs.
(I) Seating Scripts
(II) Real Time Solvers, Bots, Assistance Software, Charts that either automate gameplay or provides recommendations on which gameplay actions to take.
(III) Advanced Equity calculations, ICM or Nash Equilibrium-based programs.
(IV) Timing Randomisers
(V) Chart Retrievals
(VI) Data Mining
(VII) Hand History Converters.
If the software is not specifically white listed above in Permitted or Prohibited while playing categories, consider it Prohibited.
You agree that the poker room can take any steps necessary in order to detect and/or prevent the use of software, artificial intelligence or other tools. We reserve the right to close any account/s and/or confiscate funds from accounts found to use any software, artificial intelligence or any other tools, as stated.
If you wish your software to be officially white listed, please send an email to email@example.com describing the features of the software and details on how we can obtain it. Software list in the prohibited categories will not be considered.
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.
Customer Support Department