HM3 not loading not opening
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  1. #1
    Junior Member
    Join Date
    Sep 2012
    Posts
    6

    Default HM3 not loading not opening

    nothing happen when i launch de aplication....

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,691

    Default

    Hello aafrancis,

    I am sorry to hear you are experiencing trouble.

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

    a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
    - Here is a short video showing how to collect those event viewer logs - https://www.dropbox.com/s/t2y0i8qkhg...0logs.mp4?dl=0

    b) Also send the following HM3Logs files manually:
    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error.
    - Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
    - Here is a short video showing how to collect those HM3logs - https://www.dropbox.com/s/diahy56xhr...s%202.mp4?dl=0

    Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like https://www.filedropper.com/ and copy/paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

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